Managers and team members in Customer Facing Roles, from:
SaaS, Enterprise, B2B, Cyber, Healthcare, Gaming, Fintech and more.
Leading products to success
CS407
Creating Value With Customer Success
Customer Success Course
2 Days Course: Nov 27, 28
The BEST way to learn Customer Success
Learn how to increase retention, expansion, recurring revenue and growth, using Customer Success best practices.
COURSE TOPICS
Get The Syllabus- Customer Success Strategy
- CSM Roles & Responsibilities
- Successful Onboarding
- Retention - make it happen!
- Health Metrics, Data and Score
- Value to Customers
- Customer Journey
- Low-touch / High-touch
- Expansion and Growth
The course gave me lots of tools and perspectives that I am already implementing in my day-to-day assignments.
Thank you for providing excellent value in such a short time.
Mor Lavi
Customer success manager
VEE
Thank you pmsphere for the inspiring Customer Success training.
Really enjoyed it!
Lots of highly practical, relevant, and eye opening methods, that can be
easily adopted.
Cobi Tal
Head of Technical Services,
Checkmarx
It was a real pleasure to participate in this excellent Customer Success Course.
In addition to the well delivered content, it was a great opportunity to learn from other CS professionals.
Saul Rabinowitz,
Customer Success Manager,
Surgimate
I wanted to thank you for a great experience!
These two days were filled with lively presentations and interesting discussions, which made a difference.
Galit Lev-Ran,
VP Customer Success, Sonarax
Well-organized and well-presented course! The course enabled me to acquire good framework, terminology and methods for managing
customer success.
Dan Nesher
Account Manager, Systematics
קורס פורה ויוצא מן הכלל!
עשה לי המון סדר, נתן לי הבנה לגבי התפקיד של Customer Success Managers , והרבה חשק להמשיך להעמיק בתחום. מצטרף לתודות של כולם.
Erez Fogel
Customer Success Manager
Mentor Graphics
Our Training Approach
Limited Class Size To allow maximal interactivity
Case Studies From various companies and products
New Trends Catch-up with the most updated methods and trends
Practical Methods That you can implement right away
COURSE PARTICIPANTS
